At Health & Beauty Mart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product you've purchased from us, you may return it within 30 days of delivery for a refund or exchange, subject to the following conditions:
- Unused and Unopened Products: We accept returns for unused and unopened products only. Products must be in their original condition, including all packaging and tags intact.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately for assistance. We will provide a prepaid return label and promptly issue a replacement or refund upon receipt of the damaged item.
- Used Products: We do not accept returns for used products. Products with damaged packaging or signs of use cannot be returned for hygiene and safety reasons.
- Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. We will provide instructions on how to return the item(s) and process your refund or exchange once the returned item(s) are received and inspected.
- Refund Processing Time: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item(s). Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective product.
- Exclusions: Certain products may be excluded from our standard return policy due to manufacturer restrictions or hygiene reasons. These exclusions will be clearly noted on the product page.
- Final Sale Items: Final sale items are non-refundable and cannot be returned unless they arrive damaged or defective.
- Refusal of Returns: Health & Beauty Mart reserves the right to refuse returns that do not meet our return policy criteria or if the return is made without prior authorization.
Thank you for shopping at Health & Beauty Mart. If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. Your satisfaction is our top priority.